Pet Sitting & Dog Walking Service Agreement

This Service Agreement (“Agreement”) is entered into between Selene’s PawPals (“Service Provider,” “we,” “us,” or “our”) and the undersigned client (“Client”).

By booking services with Selene’s PawPals, Client agrees to the terms and conditions outlined below.

Selene’s PawPals provides professional pet sitting, dog walking, and related pet care services as agreed upon at the time of booking. Services up are limited to those specifically requested and confirmed.

• Payment is due according to the booking confirmation or invoice provided.
   
• All fees are non-refundable except as outlined in the cancellation policy below.
   
• No deductions, refunds, or credits will be issued for early returns, late arrivals, or shortened visits for any reason.

Our pet sitting services are priced based on the reservation of dedicated care, time, availability, and responsibility for your pets during the scheduled service dates. Our rates are calculated per calendar day, not per overnight stay or the number of hours spent in the home.

Please note that our pet sitting rate remains the same whether or not an overnight stay is requested. If a client prefers that our team member does not stay overnight, the full daily rate still applies. Overnight care is only one component of our service and is not the sole factor determining the cost. Our pricing reflects the commitment of reserving those dates exclusively for your pets, providing reliable care, maintaining availability, and ensuring your pets receive the attention and supervision they deserve throughout the reservation period.

Pet sitting reservations are charged by calendar day, meaning each scheduled day of care is considered a full service day. If a client returns home earlier than expected or requests care only for part of a day (for example, returning from a trip at 11:00 AM, 1:00 PM, or 5:00 PM), that day is still considered a reserved service day and will be charged at the full daily rate.

This policy applies because our availability, scheduling, and commitment to your pets are reserved for the entire scheduled day, regardless of the arrival time home or whether overnight accommodations are needed.

By booking our services, clients acknowledge and agree that pet sitting rates are based on the overall care commitment, reserved availability, and calendar day service period, rather than solely on overnight stays or hours of care provided.
 

• 5 or more days before service: No cancellation fee
   
• Less than 72 hours before service: 50% cancellation fee applies
   
• Once services have begun: No refunds will be issued
   

Client must provide current emergency contact information and authorize at least one (1) alternate contact who is able to make decisions on Client’s behalf if Client cannot be reached.

Client authorizes Selene’s PawPals to act in the pet’s best interest in emergency situations.

Client is solely responsible for all veterinary bills, medical costs, transportation expenses, and related emergency care costs. Selene’s PawPals is not financially responsible for any emergency expenses incurred.

Client releases Selene’s PawPals from all liability related to:

• Transporting pet(s) to and from veterinary clinics, emergency facilities, or kennels
   
• Medical treatment, diagnosis, or procedures administered by licensed veterinary professionals
   
• Any associated costs, outcomes, or adverse reactions
   

Selene’s PawPals is not a veterinary practice.

a. Emergency Care Authorization
Client authorizes Selene’s PawPals to seek emergency veterinary care if deemed necessary.

b. Veterinarian Selection
If Client’s preferred veterinarian is unavailable, Selene’s PawPals may select an alternate licensed veterinarian.

c. Medical Decision Authority
If Client cannot be reached in a reasonable timeframe, Selene’s PawPals may approve treatment recommended by a licensed veterinarian, including emergency procedures or humane euthanasia if medically necessary.

d. Pre-Existing Conditions
Client warrants that all medical conditions, medications, and behavioral issues have been fully disclosed. Selene’s PawPals is not liable for complications arising from undisclosed conditions.

Selene’s PawPals is not liable for injuries caused by animals not under our direct control, including but not limited to stray animals, wildlife, or neighboring pets.

Selene’s PawPals assumes no responsibility for loss, damage, theft, vandalism, or criminal activity occurring at Client’s premises during the service period.

The Client acknowledges and agrees that they are solely responsible for any damage caused by their pet(s) to the personal property of Selene's PawPals or its employees, contractors, or staff members while services are being provided, regardless of whether such damage is accidental or intentional.

If the Client's pet(s) damages, destroys, chews, soils beyond repair, or otherwise renders unusable any staff member's personal property—including, but not limited to, prescription or non-prescription eyewear, sunglasses, shoes, clothing, watches, jewelry, electronic devices, bags, accessories, keys, or any other personal belongings—the Client agrees to either:

1. Replace the damaged item with the exact same item (same brand, model, color, size, and specifications whenever reasonably available); or
2. Reimburse Selene's PawPals for the full replacement cost of the identical item. If the exact item has been discontinued or is no longer available, reimbursement shall be based on the cost of the closest comparable replacement of equal quality and value.

The Client further agrees to reimburse any reasonable repair costs when repair is possible and appropriate. Selene's PawPals may require proof of purchase, a replacement quote, repair estimate, or current retail pricing to determine the amount owed.

Payment for replacement or reimbursement is due within seven (7) calendar days of receiving written notice and supporting documentation. Failure to make payment may result in suspension or termination of future services and may be subject to collection or other legal remedies as permitted by law.

Client agrees to provide accurate access instructions.

Selene’s PawPals accepts no liability for any breach of security, damage, theft, or loss to Client’s property if any individual other than Selene’s PawPals or its authorized staff has access to the premises during the term of this Agreement.

All keys, access codes, and entry information are kept confidential and used solely for service purposes.

Client confirms that all pets are current on required vaccinations and free of contagious illnesses. Selene’s PawPals reserves the right to refuse service if a pet poses a health or safety risk.

Client agrees to disclose all known medical conditions, medications, behavioral issues, aggression history, or escape tendencies. Failure to disclose releases Selene’s PawPals from liability.

Services may be provided by Selene Solorzano or trained and authorized Selene’s PawPals staff members.

All staff are vetted, trained, and certified in pet care, safety, and emergency procedures.

All authorized staff are covered under Selene’s PawPals’ comprehensive liability insurance during service.

Selene’s PawPals reserves the right to assign staff based on availability and pet needs. Specific staff requests are not guaranteed.

Qualified substitute staff may be assigned without prior notice if necessary.

All staff adhere to Selene’s PawPals’ professional standards. Performance concerns should be reported immediately.

Staff may only perform services outlined in this Agreement and may not authorize veterinary care or property changes without management approval.

Client agrees to hold harmless and indemnify Selene’s PawPals, its owners, and staff from any claims, damages, losses, or expenses arising from services provided, except in cases of gross negligence.

By booking services, Client acknowledges that they have read, understood, and agreed to all terms of this Agreement.